HomeLevel's website provides the latest prices, products, and general information. Email communication provides you direct access to the appropriate department and allows us to answer your questions quickly and completely. Our department email addresses:

Credit Cards Accepted:
Visa, MasterCard, and American Express

Shipping Information

After your order is placed, it leaves our warehouse within 1-2 business days. You should receive your order within 7-10 business days. Or, you can upgrade your shipping to: 3 day select, or next day air.

Tax Information

With the exception of our local delivery state of Texas, homelevel.com’s customers are not charged sales taxes for purchases. Local customer must pay the applicable state taxes.

Security Policy

You’re protected while you shop at homelevle.com, so you never have to worry about credit card safety. We take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. If you have any questions regarding our privacy practices, please e-mail us at: support@homelevel.com

Return Policy
You may return many products within 14 days of your product's shipping date, certain exceptions apply and more information can be found on the product page for the item in question if there is an exclusion. After 14 days, or if you need Technical Support, Warranty information, Product Manuals or Repair Locations please contact the manufacturer directly. All returns must include a Return Merchandise Authorization Number (RMA#). NO returns, of any type, will be accepted without a RMA number. Please provide the following information when calling or emailing for a RMA number: customer name, invoice number, serial number and the nature of the problem.

All products to be returned must be sent within 14 days from the date of shipment, in BRAND NEW condition, and must include original packing material, manuals, blank warranty cards and all accessories provided by the manufacturer. A restocking fee of up to 15% may be applied depending on the type of merchandise and on the condition of the return. If however, a package is returned missing any of the manufacturers supplied accessories or there is obvious damage or visible wear and tear to the unit HomeLevel reserves the right to refuse the return... "No returns will be accepted if the manufacturer's box and/or packaging material is missing"

Shipping and Handling Charges are NOT refundable.

Thank you for visiting. We hope you enjoyed your HomeLevel shopping experience, and we look forward to your next visit!

Flat Rate Shipping! On Everything in the Store for details

Sincerely,

Your homelevel.com Team